Shipping & Returns

Shipping Times

Orders are normally processed within 1-2 business days. Orders received before 2:00 pm PT Monday through Friday ship the same day.1 Orders received after 2:00 pm PT Monday through Friday, or on a holiday or weekend, ship the next business day*. Business days are Monday through Friday, excluding holidays. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur. Some shipments to and from certain locations may require additional time in transit. We do not ship to PO Boxes.

Due to the global pandemic and resulting supplier and shipping bottlenecks, both domestic and international, we have experienced some delays in deliveries from our suppliers. We do everything possible to minimize any impact on the shipping of your order.

Shipping charges for your order will be calculated and displayed at checkout.

Rates are subject to change.

* Exceptions may apply. Product(s) must be in stock.

Backorders

In the event an item is temporarily out of stock, the other items on your order will be fully processed and shipped. If paid by Credit Card, we may contact you via email or phone to confirm how you would like to proceed with the back order prior to shipping. In some cases a substitution of a similar product may be offered.

Shipping Methods

Shipments are sent from Santa Ana, CA and generally arrive in 3-8 business days to destinations in the continental United States via UPS Ground. Larger shipments may be delivered common carrier.  A team member will reach out to you regarding these shipments.
Other shipping methods are available. Please contact Customer Service at 714-259-9200 for further details.


Free Shipping

Free shipping is available on many products and is noted by the ‘Free Shipping’ image on the product page. To qualify for free shipping, the minimum product total of your order shipping to one location must be greater than $500 and shipped to a continental United States business address**.

**Some items do not qualify for free shipping. Orders containing items that have both “free shipping” and standard shipping will incur a freight fee based on the items that have a shipping charge (calculated at checkout).

Shipping Charges

Standard shipping charges apply for all orders shipping to one location with product total under US$500.00. All bottled products and other items with shipping charges are shipped by actual weight, and subject to standard UPS rates. Standard shipping charges will apply on all product shipped to Hawaii, Alaska, Puerto Rico, and Virgin Islands. Overnight, 2 or 3 day shipping is available subject to current UPS rates, and do not qualify for free shipping.

Product Returns

If you are not completely satisfied with your purchase, you may return product for credit towards future purchases. Product must be returned within 30 days of purchase from Total Access Group.

All returns must be pre-approved by Total Access Group. All returned products must be in their original packaging and in an unused condition. To request an RA, simply contact our Customer Service Department by phone at 714-259-9200, or email to service@totalaccessgroup.com.
If applicable, we may request further documentation such as pictures of the product, including lot #’s and expiration or packaging.

Upon approval, we will issue a Return Authorization Number (RA#), which must be listed on the mailing label of your returned package. Items shipped to our warehouse without RA# visible are refused.

Restocking Fee

Returns are subject to a 20% restocking fee. Total Access Group does not charge restocking fees for returns of defective products or wrong product shipped with a Return Authorization Number (RA#).